E-Commerce Client Service Manager
Contract: Full Time Position
Location: Beijing - Sanlitun
About DFC Studio
We are a Beijing-based digital media studio specializing in branding and media content.
Our mission is to build and sharpen your brand image in order to create strong connections with your clients, partners and employees in China.
Our cross-cultural and talented consultants would help your business to unlock the brand power with key focuses on strategy, design, content creation and social media operation.
DFC Studio is an eTAIL agency, which is part of the leading European group Virtuology International that manages nine agencies with more than 250 employees globally.
As the E-commerce Client Service Manager, you’ll manage our client's customer service to improve customer satisfaction.
You will prepare all the data to follow the performance of the shop and manage the admin tasks.
Role & Responsibility
• Manage customer service for premium brand ;
• Assist E-commerce department within daily maintenance on Youzan/ Taobao platforms ;
• Manage E-commerce platform and prepare logistic documents ;
• Preparation of documents and draft reports ;
• Assist in conducting researches about the E-commerce industry ;
• In charge of company administration procedures and supervise the execution.
Qualification & Skills Requirements
• Bachelor's degree or advanced degree ;
• Chinese native speaker ;
• Fluent in English or French ;
• Prefer experiences within E-commerce platforms such as Youzan; Dewu; Taobao; Xiaohongshu ;
• Prefer experiences within international logistic service ;
• Basic office tool skills.
• Organised; patient; integrity; trustful ;
• Preciseness; serious; sense of responsibility.
• Type of contract: full time position
• Salary: according to profile (10-15k)
• Location: Beijing / Sanlitun