E-Commerce Client Service Manager
Contract: Full Time Position
Location: Beijing - Sanlitun
About DFC Studio
DFC Studio is a social media and social e-commerce agency based in Beijing, supporting premium and ambitious brands seeking to succeed in the Chinese market.
Our mission: to rapidly grow your brand's visibility and sales in China.
Our strength lies in our team — a collective of talented Chinese professionals, all graduates from top international universities, combining in-depth expertise in China’s digital ecosystem with the excellence of French-style management.
Beyond client work, DFC Studio has also launched its own e-commerce store, importing and promoting French niche brands to Chinese consumers.
As one of the fastest-growing agencies in China, we’re looking for passionate individuals to join the adventure and shape the future of digital commerce with us.
Job Purpose
As the E-commerce Client Service Manager, you’ll manage our client's customer service to improve customer satisfaction.
You will prepare all the data to follow the performance of the shop and manage the admin tasks.
Role & Responsibility
• Manage customer service for premium brand ;
• Assist E-commerce department within daily maintenance on Youzan/ Taobao platforms ;
• Manage E-commerce platform and prepare logistic documents ;
• Preparation of documents and draft reports ;
• Assist in conducting researches about the E-commerce industry ;
• In charge of company administration procedures and supervise the execution.
Qualification & Skills Requirements
• Bachelor's degree or advanced degree ;
• Chinese native speaker ;
• Fluent in English or French ;
• Prefer experiences within E-commerce platforms such as Youzan; Dewu; Taobao; Xiaohongshu ;
• Prefer experiences within international logistic service ;
• Basic office tool skills.
Desired Behaviours
• Organised; patient; integrity; trustful ;
• Preciseness; serious; sense of responsibility.
Further Information
• Type of contract: full time position
• Salary: according to profile (10-15k)
• Location: Beijing / Sanlitun